Return and Warranty Policy

Return and Warranty Policy — REPIX

At REPIX, we want your experience to be simple and transparent. This page explains what is covered, how to proceed, and in which cases a return is not possible.

30-Day Warranty

For 30 days after receiving your order, we fully cover — replacement or refund — any item exhibiting:

a manufacturing defect;
a printing error;
a product or size error on our part;
damage incurred during shipping.

A photo is sufficient to open a case. In these cases, return shipping costs are at our expense.

Returns for Change of Mind or Size Error

REPIX operates without inventory: the production of an item is triggered by an order, and a returned item cannot be reintegrated into the sales circuit. Therefore, returns for change of mind or size error are not accepted.

This is why we invite you to consult the size guide before ordering. If in doubt, write to us at support@repixell.ca: we are happy to advise you before purchase.

Orders from the European Union

If your order is shipped to a European Union country, you have the legal 14-day right of withdrawal after receipt, without having to justify your decision, in addition to the warranty above.

Applicable conditions: item unworn and unused, tags intact, original packaging, proof of purchase.

How to Make a Request

Contact us at support@repixell.ca before any shipment, attaching your order number and, if applicable, a photo of the problem.

All requests must be approved by our team before the product is shipped. Items returned without prior authorization cannot be accepted. The return address will be communicated to you after your request has been validated.

Required Condition for an Approved Return

unworn and unused;
in its original condition, tags intact;
in its original packaging;
accompanied by proof of purchase.

Non-Returnable Items

gift cards.

Refunds

Once your return is received and inspected, we will inform you of the approval or refusal of the refund. If approved, the refund will be processed to your original payment method within 10 business days.

Your bank or card issuer may require a few extra days for it to appear on your statement. If more than 15 business days have passed since your return was approved, contact us at support@repixell.ca.