Return and Refund Policy
Return Policy – REPIX
Return Period
We offer a 30-day return policy.
You have 30 days after receiving your order to request a return.
Eligibility Conditions
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Not have been worn or used
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Have its tags attached
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Be in its original packaging
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Be accompanied by the receipt or proof of purchase
Return Procedure
To initiate a return, please contact us at:
Return address:
REPIX
GARNEAU PO
10907 82 AVE
EDMONTON AB T6G 1C0
Canada
⚠️ Returns sent without prior request will not be accepted.
If your return is approved, we will send you:
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A return shipping label (if applicable)
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Detailed shipping instructions
Damaged Items or Order Error
Please inspect your order upon receipt.
Contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong product
We will assess the situation and take the necessary steps promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned:
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Personalized or custom-made products
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Sale items
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Gift cards
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Perishable goods
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Hazardous products, flammable liquids or gases
For any questions regarding a specific item, please contact us.
Exchanges
The fastest way to get another item is to:
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Return the original item
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Make a new purchase once the return is accepted
Right of Withdrawal – European Union
If your order is shipped to a country in the European Union, you have a legal period of 14 days to cancel or return your order, without justification.
The following conditions apply:
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Item unworn and unused
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Tags intact
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Original packaging
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Proof of purchase required
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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The refund will be issued to your original payment method
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Processing time: up to 10 business days
Please note that your bank or credit card company may require additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at: