🔺 Shipping
What are the delivery times?
REPIX items are made to order: production begins once your order is placed. Allow 2 to 5 business days for preparation, plus the transit time to your destination. The estimated total time is displayed at checkout, before you confirm your order.
Where do you deliver?
REPIX currently delivers to Canada, the United States, France, and Belgium. Shipping costs are calculated automatically at checkout, based on your address.
Can I track my order?
Yes. A tracking number will be sent to you by email as soon as your order is in transit.
Are there customs fees?
For international orders, customs duties or local taxes may apply upon arrival. These fees are set by the destination country and are the responsibility of the customer.
🔸 Products & sizes
How do I choose my size?
Consult the size guide on the product page before ordering. If you are between two sizes, we recommend the larger size for a more relaxed fit.
Unsure before buying? Email us: we'll help you choose. It's easier before the order than after.
Can colors vary?
Yes, slightly. REPIX items use complex digital prints whose rendering may vary depending on the screen and fabric. Product images are for illustrative purposes. These variations are part of the character of each piece and do not constitute a defect.
Are items printed on demand?
Yes. Production is triggered once an order is placed, and we do not keep stock. This choice limits overproduction and preserves the brand's limited archive spirit — it also explains the preparation time before shipping.
⚫ Warranty, returns & support
What does the REPIX warranty cover?
For 30 days after receipt, we fully cover — replacement or refund — any item showing:
- a manufacturing defect;
- a printing error;
- a product or size error on our part;
- damage incurred during transport.
A photo is enough to open a case. Email us at support@repixell.ca; we process these requests as a priority.
Can I return an item if the size doesn't fit?
No, and here's why. REPIX operates without stock: the production of an item is triggered by the order, and a returned item cannot be reintegrated into the sales circuit. Therefore, returns for change of mind or size error are not accepted.
This is the trade-off for production without overstock — and why we put so much care into our size guides. Consult the size guide on the product page before ordering, and if you are unsure, email us: we are happy to advise you before purchase.
However, if the problem is on our end — defect, error, damage — the 30-day warranty fully applies.
What should I do if my item arrives damaged or incorrect?
Inspect your order upon receipt and contact us at support@repixell.ca with a photo. We will quickly assess the situation and arrange for replacement or refund.
Do not send any package before contacting us: we will provide you with the procedure to follow.
When will I be refunded?
Once your request is approved, the refund will be issued to your original payment method within 10 business days. Your bank may require a few additional days to display it on your statement.
If I order from the European Union?
You benefit from the 14-day legal right of withdrawal provided by European regulations, in addition to our warranty. Standard conditions apply: unworn item, intact tags, original packaging, proof of purchase.
Is payment secure?
Yes. Payments are processed by Shopify Payments via an encrypted connection. REPIX never has access to your bank details.
How to contact REPIX?
By email at support@repixell.ca. We respond within 24 to 48 business hours.
🧬 REPIX Universe
What does REPIX mean?
REPIX transforms fragments of digital memory into wearable clothing, accessories, and archives, inspired by glitch, signal, and contemporary visual cultures.
What is Virtualithique?
Virtualithique is REPIX's artistic approach: transforming invisible digital traces into textile, sensitive, and wearable forms.